Privacy Policy kopi77 — Data Protection & Member Privacy

1 Personal Information We Collect

When you register an account with kopi77, we collect several categories of personal information to ensure your betting experience runs smoothly, securely, and in compliance with regulatory requirements. This data collection is necessary for us to provide a high-quality service to all members.

The information we collect falls into two main categories — information you provide directly, and information collected automatically when you use our platform.

All information you provide to kopi77 during the registration process or during the KYC (Know Your Customer) process must be accurate, complete and up to date. kopi77 reserves the right to verify the validity of the information provided through the necessary review process.

2 How We Use Your Information

Kopi77 uses collected personal information solely for purposes related to providing services to you. We will not use your data for any other purpose without your prior consent, except as required by law.

• Account management — creates, verifies, and maintains your member account, including identity verification and the KYC process.
• Transaction processing — processes deposits, withdrawals, and all financial transactions related to your account via payment methods such as DuitNow, Touch 'n Go eWallet, and bank transfers.
• Customer Support — enables the kopi77 support team to assist you in resolving any issues or inquiries more efficiently and accurately.
• Platform security — detects and prevents fraudulent activity, money laundering, multi-account abuse, and other security threats.
• Legal compliance — fulfills legal obligations and regulatory requirements related to the operation of the betting platform.
• Service improvement — analyzes usage patterns to improve the user experience and introduce new, more useful features.
• Promotional communications — sends you information about bonuses, promotions, and exclusive offers, subject to the marketing preferences set in your account.

Any use of your data not listed above will require your separate consent before proceeding. You may withdraw that consent at any time by contacting the kopi77 support team.

3 Sharing Information with Third Parties

Kopi77 takes a highly cautious approach to sharing members' personal information. As a core principle, we do not sell, rent, or disclose your personal information to third parties for their own commercial purposes.

However, in certain circumstances, kopi77 may need to share some of your information with the following parties:

• Payment service providers — to process your deposit and withdrawal transactions, the required information will be shared with licensed and trusted payment providers.
• Game software providers — the minimum information required to verify player eligibility may be shared with selected game providers partnering with kopi77.
• Legal authorities — kopi77 will comply with any court orders or lawful requests from government authorities to disclose required information.
• Identity verification service providers — to ensure the KYC process is accurate and secure, your identity information may be verified through a licensed third-party verification system.

4 Data Security Measures

Kopi77 invests seriously in security infrastructure to ensure every member's personal data is fully protected against unauthorized access, data breaches, and cyber threats. Our security measures encompass a comprehensive, multi-layered approach.

• 256-bit SSL Encryption — all communication between your browser and kopi77 servers is protected with the highest-grade SSL encryption, ensuring transmitted data cannot be intercepted by unauthorized parties.
• Hashed password storage — your account password is never stored in plain text; it is stored in a hashed format that cannot be decoded.
• Two-factor authentication (2FA) — kopi77 members can enable two-factor authentication for an additional layer of security on every login.
• 24/7 Monitoring — kopi77's automated monitoring system operates around the clock to detect any suspicious activity and take immediate action when required.
• Segregated fund account — members' funds are held in accounts completely separate from the company's operational funds, providing an additional layer of protection.
• Regular security audits — kopi77 conducts regular security audits and penetration testing by independent security experts to ensure our systems remain free of vulnerabilities.

5 Cookies and Tracking Technologies

Kopi77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website; they help us recognize you on future visits and personalize your experience.

• Essential cookies — required for core platform functions such as login session authentication and security settings. These cookies cannot be disabled.
• Performance cookies — collects information on how you use the platform to help us improve website performance and functionality.
• Functional cookies — saves your preferences such as language and display settings so you do not need to reconfigure them on every visit.
• Analytics cookies — helps us understand aggregate usage patterns for continuous product improvement.

You can manage your cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality of some parts of the kopi77 platform.

6 Data Retention & Transfer

Kopi77 retains your personal information for as long as necessary to fulfill the original purpose of collection, or as required by applicable laws and regulations. Generally, active account records are kept throughout the account's active period and for a specified duration after account closure for legal compliance purposes.

• Financial transaction records are retained for a minimum of 7 years after the transaction occurs, in accordance with legal requirements.
• KYC information and identity verification documents are retained for a minimum of 5 years after account closure.
• Customer support communication logs are retained for 2 years after the last interaction.
• Technical data and access logs are retained for 12 months for security and fraud detection purposes.

Your data may be stored and processed on servers located outside Malaysia. kopi77 ensures that any cross-border data transfers are carried out with protections equivalent to the standards established in Malaysia.

7 Your Privacy Rights as a kopi77 Member

Kopi77 fully recognizes your privacy rights and is committed to facilitating their exercise. As a kopi77 member, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the kopi77 support team via email or live chat. We will process your request within 30 business days of receipt, subject to the required identity verification.

8 Child Protection

Kopi77 is a betting platform exclusively for adults aged 18 and above. We do not knowingly collect personal information from minors. Should we discover that an underage individual has registered an account, we will immediately close the account and delete all associated information.

Parents and guardians are encouraged to use parental control software to prevent children from accessing online betting platforms. If you become aware that a child has used the kopi77 platform, please contact us immediately so that appropriate action can be taken.

9 Links to Third-Party Websites

The kopi77 platform may contain links to third-party websites or services related to our games or services. This Privacy Policy applies solely to the kopi77 platform. When you click on a link leading to an external website, you will be subject to that website's privacy policy, and kopi77 is not responsible for the privacy practices of those third parties.

We encourage you to read the privacy policy of every website you visit, especially if you provide any personal information to them.

10 Amendments to the Privacy Policy

Kopi77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via a notice displayed on our platform or through your registered email.

The effective date of the latest Privacy Policy will always be displayed at the top of this document. Your continued use of the kopi77 platform after any amendments take effect will be deemed as your acceptance of the revised terms.

11 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, the kopi77 data protection team is always ready to assist you.

• Email: [email protected]
• Live Chat: Available 24/7 via the kopi77 platform
• Response time: We aim to respond to all enquiries within 2 business days

For official privacy rights requests such as data access, correction, or deletion, please clearly state the type of request and include the necessary identity verification information so we can process it promptly and securely.